Privacy Policy

Last Updated 06/26/2023

This privacy policy for Roc International Trade Inc. ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services").

Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@rocintltrade.com

1. INFORMATION WE COLLECT

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services (eg. make a purchase), or otherwise when you contact us.

The types of personal data we may collect directly from you include:

Contact information, such as your name, email address, mailing address, and phone number

Account information, such as your username and password

Optional information you may choose to provide, such as your social media handles, age range, gender, product reviews, comments to articles, responses to surveys or quizzes, and the content of communications with our customer support team.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

2. HOW WE PROCESS YOUR INFORMATION

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

Create and manage your online accounts and profiles;
Communicate with you, including to tell you about products and services that may be of interest to you;
Complete the transactions you request, perform our contractual obligations, send cart reminders, and use as otherwise anticipated within the context of our ongoing business relationship;
Respond to your requests, inquiries, comments, and suggestions;
Facilitate your engagement with us, including to enable you to post comments and reviews on our websites, to engage with other customers, and to post on social media;
Offer contests, sweepstakes, loyalty or membership programs, or other promotions;
Monitor, audit, and analyze trends, usage, and activities in connection with our websites;
Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;
Conduct internal research and development;
Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of our websites, and protect the rights and property of Glossier and others;
Debug, identify, and repair errors that impair existing intended functionality of our websites;
Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions; and
Conduct or administer surveys and other market research.

3. COOKIES

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

4. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

5. SHOPIFY

Our store is hosted on Shopify Inc. which provides an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

For more information, please read Shopify's Terms of Service and Shopify's Privacy Statement.

6. CHILDREN

Our websites are not designed for children under the age of 18. If you are a parent or legal guardian and you believe that a child has provided personal data to us without your consent, please contact us at info@rocintltrade.com

7. YOUR PRIVACY RIGHTS

Depending on where you reside, you may have the right to (1) request to know more about and access your personal data, including in a portable format, (2) request deletion of your personal data, and (3) request correction of inaccurate personal data. To request access, correction, or deletion of your personal data, please email us at info@rocintltrade.com. You can also access, correct, or delete certain information stored within your online account, including your profile, contact, payment, and shipping information, at any time by logging into your account. You can also deactivate your account by emailing info@rocintltrade.com.We may verify your request by asking you to provide information related to your recent interactions with us, such as your email address, shipping address, or order number.

8. ADDITIONAL DISCLOSURES FOR INDIVIDUALS IN CALIFORNIA

The California Consumer Privacy Act or “CCPA” (Cal. Civ. Code § 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal data. If you reside in California, this section applies to you and describes our data practices today and in the preceding 12 months.

9. UPDATES TO THIS POLICY

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. QUESTIONS AND COMMENTS ABOUT THIS NOTICE

If you have questions or comments about this notice, you may email us at info@rocintltrade.com

Established in 2003, our family business first started selling kitchenware in a flea market in San Jose, CA. We noticed the popularity of Hispanic food in California and fell in love with the cuisine. Being new immigrants in the US, we found the new flavors, spices and recipes intriguing and loved hearing from customers how food always brought everyone together, in extravagant outdoor celebrations or in their daily cooking. At Roc, we are passionate about making affordable kitchenware accessible to everyone, without compromising on quality. We opened a storefront in DTLA in 2008 to service a wider range of customers and have transitioned online in 2023 to bring our shared love of cooking all over the US. Our Process: We believe in being transparent with our customers - all of our products are DTC (direct to consumer) meaning there is no middleman cost! We communicate directly with the manufacturers and design all our products based on what our customers need. Customer feedback is invaluable - our goal is to provide the best fitted needs for our customers.