Return Policy

We do not accept cancellations once the order has been confirmed.

All of our products are eligible for a return within 30 days of purchase. The product must be returned in new or lightly used condition with all parts and original packaging. Any packages returned with partial parts will be issued a partial or no credit. If after careful review, a product is deemed damaged by the customer, we will not be able to issue a refund.

We currently do not offer free return shipping. It is the customer's responsibility to ensure the package arrives at the address below. We do not issue return credit for missing mail.

The Return Process:

Email us at info@rocintltrade.com with the following information:

Subject Line: Return Confirmation#

Name of Purchaser	Confirmation #	Order Date
Quantity	Item#	Reason for Return

Mail your package to the following address with the a packing slip indicating the order# or bring your item to the following address for a return.

221-A Boyd St. Los Angeles, CA 90013

Established in 2003, our family business first started selling kitchenware in a flea market in San Jose, CA. We noticed the popularity of Hispanic food in California and fell in love with the cuisine. Being new immigrants in the US, we found the new flavors, spices and recipes intriguing and loved hearing from customers how food always brought everyone together, in extravagant outdoor celebrations or in their daily cooking. At Roc, we are passionate about making affordable kitchenware accessible to everyone, without compromising on quality. We opened a storefront in DTLA in 2008 to service a wider range of customers and have transitioned online in 2023 to bring our shared love of cooking all over the US. Our Process: We believe in being transparent with our customers - all of our products are DTC (direct to consumer) meaning there is no middleman cost! We communicate directly with the manufacturers and design all our products based on what our customers need. Customer feedback is invaluable - our goal is to provide the best fitted needs for our customers.